According to a new shipping report by UPS, consumers demand quick shipping and communication from businesses. The report has been prepared on the basis of a survey analysis of 1000 American online shoppers and 500 eCommerce companies.

UPS said bad shipping affects the user experience. For a better experience, customer feedback, and prompt and dependable shipping is important. 50% of online shopping experience is directly influenced by shipment quality according to shoppers.

Previous year 71% of customers claimed that they had contacted customer support for shipping or delivery issues of online orders. The majority (39%) of customers who approached customer service did so due to delayed deliveries. It was found that 36% of customer support interactions were due to lost orders, 21% to late shipment, 11% for stolen orders, and 27% for damaged goods.

If customers could personalize shipping by selecting the delivery day and tracking items, 87% of consumers said they would be more likely to make a purchase from a particular retailer.

UPS also questioned customers about their preferred delivery options. Multiple choices were available to respondents. 52% of respondents preferred having the choice to select between standard and expedited shipment. A particular delivery date and time were both desired by 42% and 51% of respondents, respectively. It means customers desire quick, reasonable shipping and updated communication from retailers.

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